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September 2, 2021 | 16:09

Keep a Pulse On Your Airline Business With the Charter Airlines Management System

Suppose you want your business to thrive in the airline industry. In that case, you need to constantly improve both the operating and administrative sides and control everything from flight data monitoring to charter invoicing. A centralized data source for all the airline’s business processes helps track flight reports better and quickly respond to any changes. 

This article describes how to create aviation maintenance management software and demonstrates Amconsoft’s experience. The latter will help you manage everything you need to make your business grow.

Airline Management Industry Trends

Unfortunately, the airlines business was significantly shattered by the coronavirus pandemic. According to the International Air Transport Association (IATA), the demand for airlines services has significantly dropped because of the COVID-19. IATA data shows that passenger air transport measured as revenue passenger kilometers was down 90% year-on-year in April 2020 and still down 75% in August. Also, it predicts that the global airline industry would not be cash positive until 2022.

Airline employment has also declined. Just have a look at how the pandemic affected airline employment as of December 2020. US network carriers reduced employment by 21 percent, and value airlines cut eight percent. Ultra-low-cost carriers increased employment by 0.8 percent during 2020.

US Department of Transportation

However, these statistics are not here to frighten you. It means that the customer and the market mix is changing, so airline companies need to regularly re-evaluate demand forecasts and capacity planning. Let’s look at the following trends that will help the airline industry survive in recent years.

Data science and advanced analytics for personalization

Airline business data is growing each day and contains tons of information about the passenger profile, costs optimizations, airline performance, etc. Airline businesses can use this data to build the trusted relationships with the customer. Customer profiles and segments, personalized customer journeys will help airlines create a personalized digital experience.

How advanced analytics can improve the customer journey

Airlines need to understand the evolving customer needs and use this data to provide customer-centricity. Airlines can use this data to analyze the specific needs of different customer segments. It allows for constructing personalized offers based on travel history, contextual variables, and customer preferences. If you want to develop aviation management software, make sure it contains features for improving customer experience.

Analytics for airlines business also covers almost every facet of operational processes – such as airport resource usage optimization, maintenance, and airport capacity. The global pandemic has made it more obvious that airlines have to make their strategy more agile and focus on customer concerns first.

Robotic process automation

Let’s face reality. Airlines sometimes can’t invest in digital transformation when the revenue is shrinking by more than half, and the recovery won’t come soon. That’s why they look for solutions that quickly cut the costs with an ROI time of less than a year. It leads us to the next trend of the airline industry – robotic process automation (RPA). Last year, AirAsia announced that they would start implementing RPA. They’re going to automate repetitive manual tasks to free up the workforce and focus more on the strategic tasks.

Another example is Vistara – an Indian airline working on robots that will serve as customer service agents in airports. Here are the main benefits of robotic process automation:

  • Automation of rules-based business processes
  • A reduction in workforce leading to faster turnaround and fewer human errors
  • Better utilization of human effort
  • With automation, areas such as revenue accounting, auditing, and many others will become more efficient
  • Robotic Process Automation (Author: Brandon Buccowich)

    RPA has all the changes to help the airline industry restart and offer the opportunities to save costs, improve customer service, and focus on more strategic and high-value work.


    Biometrics is a key component of the contactless digital journey that will regain customers’ confidence in travel. For example, Etihad airlines trial facial biometrics to check-in cabin crew at their Crew Briefing Centre at Abu Dhabi International Airport. They plan to use facial recognition technology to provide their cabin crew with a contactless check-in experience and identify new members. In the near future, they plan to use this technology for passengers as well to speed up the check-in and boarding process.

    Biometrically linked identities – where your face is your boarding pass, for example – is one of the fundamental technologies that will support carriers and ports in resuming their activities more efficiently. This will also help build confidence with travelers, and improve identity assurance to support traditional security needs while managing health risks.” – SITA director Peter Sutcliffe.

    Biometrics will help better analyze passenger information, identify bottlenecks and capacity strains, as well as enable frictionless, automated border control for a contactless journey. But note, that biometrics will be effective only when combined with other technologies such as real-time monitoring and predictive analytics.

    How Airlines Management System Can Improve Your Bottom Line?

    TheCrewBase illustration, an online resource where you can find flight attendants.

    Any innovation starts with smart planning and business processes management. It is when an effective airlines management system comes to help. It provides airline businesses with the opportunity to optimize their daily workflow in sales, dispatch, crew, finance, maintenance, reporting, and documents. If your company wants to build aircraft maintenance software, it will help you to:

  • Customize the interface and programming to your airline business’ unique needs
  • Keep all the records, scheduling and rescheduling flights, plane maintenance, and maintaining inventories in one place
  • Share the information with the team members in real-time
  • Provide superior customer service and quickly manage all the queries
  • Automatically schedule and update ordering alerts, aircraft maintenance, regulated appointments, and inventory monitors
  • Store the records and operational data on cloud storage and keep all the staff on top of what happens
  • Evaluate the status of all aircraft and equipment
  • Track the total aircraft times, items due, discrepancies, logbooks, and work orders, from one dashboard
  • Before you build charter aviation software, make sure that it’s a cloud-based solution, as it does not require any local software installation and supports a wide range of operating systems and browsers. Also, the airline’s management system needs to have mobile accessibility, a modern API, and integration with the necessary services. Also, pay attention to the platform’s security and ensure that your data will be 100% encrypted and hosted in highly secure SSAE18 data centers.

    Let’s look at the main modules a charter aviation management system should have and the benefits of each.

    Which Core Modules are Needed to Develop Aircraft Maintenance Inventory

    To develop aircraft maintenance inventory, ensure that a complex charter aviation management system will have the following modules integrated into one database.

    Network Commercial Planning Sub-System (CPSS)

    CPSS checks operational feasibility of OD pairs/ sectors/ city pairs based on forecasted or seasonal winds, analyzes and prioritizes sectors based on business intelligence data, imports schedules of alliance/ code-share partners, and validates the network schedule for different types of violations. Its main benefit is that it maximizes the potential yield for each sector and the network as a whole. The must-have feature for those who want to create aviation management software.

    Crew Management Sub-System (CMSS)

    CMSS is aimed at driving performance across the crew lifecycle. It helps airlines automate their crew and aircraft scheduling and track all long-term and day-to-day operations.

    The combination of crew operations and optimization software with the power of the cloud, CAE’s digital crew management solution.

    The effective crew management sub-system helps airlines control and minimize crew, flight support staff, administration, hotel, transportation, and communications costs, improving the team’s operational productivity.

    Flight Planning & Dispatch Sub-System (FPDS)

    FPDS provides flight dispatchers and crew with accurate and optimized flight, resulting in reduced contingency dispatch and fuel conservation. It also helps to reduce disruption risk, increase operational efficiency, and provide training, deployment, integration, and technical support for crew members.

    Crew Web Portal (CWP)

    CWP is an interactive web platform for managing crew and communicating with team members in a single up-to-date view. The Flightdocs Schedule provides operators with fast and accurate resource allocation and integrated real-time maintenance data. Pilots and crew can get notifications about any updates in the work process to focus on the specific details and requirements of a trip.

    Flight Operations Sub-System (FOSS)

    FOSS helps keep all operational elements synchronized and provides full visibility of fleet movements in real-time while managing disruptions optimally and efficiently. FOSS can get OOOI timings from different aircraft communications sources, so crew members are fully aware of the situation and can even view fleet situation or flight position in Map, Gantt chart, or Tabular modes.

    TAB Enabled Solution

    This solution helps to effectively manage the aircraft resources and allocate them efficiently to better control the budget and improve the network’s effectiveness according to the business models for airlines.

    Mobile Enabled Solution

    All the members should be aware of the fleet situation. A mobile-enabled module is all about managing on-time performance and disruptions efficiently by tracking only real-time data on the go.

    Engineering & Maintenance Sub-System (EMSS)

    EMSS helps to maximize airline business success by providing tools to control quality, compliance, and dispatch reliability of full-service carriers and stay in compliance with regulating agencies. It helps track such areas as maintenance component, reliability analysis, maintenance planning, flight log administration, maintenance control, aircraft status, scheduling flights, parts purchasing, requisitions, RFQ, exchange orders, warranty tracking, repair orders, and sales orders inventory control.

    Logistics & Inventory Management Sub-System (LIMS)

    LIMS helps optimize the inventory and get complete visibility of all stores & inventory functions throughout the airline’s organization and cargo airlines. It helps to manage the supply chain and ensure that engineering, maintenance, and logistics users get real-time data about the state of inventory.

    Flight Data Monitoring & Analysis Sub-System (FDMA)

    FDMA serves as a predictive tool for airlines’ safety. It helps to identify an airline’s operational safety risks and take the necessary actions to reduce them. Usually, FDMA utilizes airport weather data for event severity classification and trending and supports Severity Indices to weight events. FDM analyzes a wide range of parameters and identifies root causes of in-service incidents combined with flight crew reports or interviews.

    Fuel Consumption Analysis MIS (FCAM)

    FCAM module is created to better track and analyze fuel consumption and track fuel consumption drivers and savings opportunities. FCAM also often combines fuel consumption data with environmental data from actual flight conditions (payload, weather conditions, ATC constraints, etc.) and identifies the most relevant saving opportunities and recommendations for reducing the total fuel consumption.

    Safety & Quality Management Sub-System (SQMS)

    SQMS ensures flight safety and quality assurance of operations. This module predicts risks, hazards, and security issues, provides tools for preventing safety violations and uses the Flight Operations Quality Assurance (FOQA) Dashboard as a unified source for all the information.

    Heavy Maintenance Repair and Overhaul System (HMRO)

    HMRO module is responsible for planning and executing heavy checks, supporting the entire range of complex and sophisticated tasks required for heavy MRO, meeting the safety, and compliance, and quality requirements.

    Amconsoft has solid experience in developing charter airlines management system software. Continue reading to learn more about our expertise in this field.

    AMCONSOFT experience in Charter Airlines Management System development

    Professionals in the Amconsoft team have expertise in developing enterprise management systems for different industries. We create custom logistics and supply chain management software, custom solutions for hospitality and tourism companies, traffic management systems for transportation industries, and AI & machine learning products.

    Our team specializes in developing custom management systems for different fields. For example, we have recently created the crew management system for a logistics company with various features such as local data storage, a module for application, and web platform interaction. As a result, we have improved the stability of the port loading system, maximized the data validity, and made the information updates regular even when the Internet connection is unstable.

    We also developed computerized aircraft maintenance systems for the airline industry. Our team has developed a custom CRM system that allows planning, maintaining, and tracking charter flights. The main features of its web module are:

  • Loyalty program for clients
  • Integration with the global booking system of charter flights Leonsoft
  • Scheduling system with real-time views of crew compliance
  • Reporting dashboard
  • Messaging system
  • Workflow automation
  • The goals of this CRM are:

  • Help airline businesses improve their productivity
  • Become more customer-centric and provide a personalized customer experience
  • Simplify the process of charter airlines booking
  • Provide airlines with advanced analytics and reports
  • If you are looking for custom software development for the airline industry and want to create an AMS aviation solution, we will gladly help you. We use flexible cooperation models to provide personalized services for airline companies and meet all their needs, no matter how complex they are.

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    Written by:

    Filonenko Vyacheslav

    I've been leading a tech department specializing in eLearning applications and Business Intelligence for 10 years

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