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Dispatch system for taxi company
iOS app, Android app, Web admin panel
Advanced dispatch system for large taxi company operating in the capital of Ukraine - Kiev.
- Client: Yellow.ua
- Location: Europe
- Period: Oct, 2016 - Now
Services
#Technical Specifications #Software Engineering #Web & Mobile
Yellow.ua Request
The customers, one of the largest taxi companies in Kiev, required digital solution for automation of operational processes.
We applied our expertise in taxi field and developed three modular system for online management and communications.
Technologies
Web Platform
Passenger application:
Registration via phone number; Request car to current location; Place scheduled order; GPS tracking of driver’s movement; Direct billing from credit card; Chat with dispatcher; Ride rating and feedback
Driver application:
Accept/decline order; On-map route display, Mileage and down time tracker, Chat with dispatcher, Arrival notifications to customer, No show fee submission, History of complete orders.
Desktop dispatcher console:
Real-time order acceptance and distribution; Display and management of drivers’ location, Multichannel chat, Blacklist of customers, Drivers ranking system; Orders history with filters; Integrated Payment module and Financial analytics; Automated reports
Display and management of drivers’ location
Multichannel chat
Blacklist of customers
Real-time order acceptance and distribution
Challenges & Solutions
Challenge #1
Interrupting functioning of GPS tracker
Challenge #2
Desynchronization of customers and drivers counters
Challenge #3
Desynchronization of customers and drivers counters
Solution #1
Implementation of internal notifications that maintain continuous activity
Solution #2
Syncretization of clients and drivers counters by means of websockets
Solution #3
Usage of websockets for chat solution
Results
Let’s talk.
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