Dispatch system for taxi company

Client: Yellow.ua
Location: Europe
Period: Oct, 2016 - Now

Services

#Technical Specifications #Software Engineering #Web & Mobile

Yellow.ua Request

The customers, one of the largest taxi companies in Kiev, required digital solution for automation of operational processes.

We applied our expertise in taxi field and developed three modular system for online management and communications.

Technologies

Web Platform

Passenger application:

Registration via phone number; Request car to current location; Place scheduled order; GPS tracking of driver’s movement; Direct billing from credit card; Chat with dispatcher; Ride rating and feedback

Driver application:

Accept/decline order; On-map route display, Mileage and down time tracker, Chat with dispatcher, Arrival notifications to customer, No show fee submission, History of complete orders.

Desktop dispatcher console:

Real-time order acceptance and distribution; Display and management of drivers’ location, Multichannel chat, Blacklist of customers, Drivers ranking system; Orders history with filters; Integrated Payment module and Financial analytics; Automated reports

Display and management of drivers’ location

Multichannel chat

Blacklist of customers

Real-time order acceptance and distribution

Challenges & Solutions

Challenge #1

Interrupting functioning of GPS tracker

Challenge #2

Desynchronization of customers and drivers counters

Challenge #3

Desynchronization of customers and drivers counters

Solution #1

Implementation of internal notifications that maintain continuous activity

Solution #2

Syncretization of clients and drivers counters by means of websockets

Solution #3

Usage of websockets for chat solution

Results

Workload optimization

Reduction of dispensable staff

Engagement of independent drivers

Let’s talk.

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