Dispatch system for taxi company
Advanced dispatch system for large taxi company operating in the capital of Ukraine - Kiev.
Oct, 2016 - Now
One of the largest taxi companies in Kiev, required digital solution for automation of operational processes. We applied our expertise in taxi field and developed three-module system for online taxi management and customers' communications.
The client requested a taxi booking app for their fleet of cars equipped with tablets. They requested to simplify the cab reservation process and deliver cohesive customer service with operational efficiency. The solution also needed to provide a consolidated user experience for cab drivers and passengers, enabling them to obtain and streamline the booking process on the go.
We analyzed and separated the client’s requirements into phases. To improve tracking and booking experiences, we created taxi booking and dispatch software by combining passenger, driver, and the backend admin parts. To simplify the payment process we integrated a payment gateway to manage multiple currencies.
Desktop dispatcher console
Real-time order acceptance and distribution; Display and management of drivers’ location, Multichannel chat, Blacklist of customers, Drivers ranking system; Orders history with filters; Integrated Payment module and Financial analytics; Automated reports.
Registration via phone number; Request car to current location; Place scheduled order; GPS tracking of driver’s movement; Direct billing from credit card; Chat with dispatcher; Ride rating and feedback; Order history.
Accept/decline order; On-map route display, Mileage and down time tracker, Chat with dispatcher, Arrival notifications to customer, No show fee submission, History of complete orders.
We solved tech issues at first related to interrupting functioning of GPS tracker; desynchronization of customers and drivers counters; delay and failure of chat messages. Then customer requested to assist with suggesting the working business model for taxi business.
After we fixed the tech issues company engaged more independent drivers to the system. The customer satisfaction rate increased at 30%. YellowUA started promotion campaign and became one of the three leading taxi companies in Kyiv along with Uber, Uklon.