• Client: Flip Taxi
  • Location: Europe
  • Period: Mar, 2017 - Now

Services

#Custom Software Development; #Web Development; #Mobile Development; #Custom CRM and ERP development; #QA & Software Testing; #Maintenance & Support; #Product Management; #Technical Specification;

Flip Request

The idea behind Flip is quite simple - to help small taxi companies develop their business with modern digital solution that automates operational tasks and promote their services within one brand.

Now Flip is component system with three interrelated functional modules.

Overview / Functionality

Overall

Mobile app for passenger:
Registration, order planning and submission, instant order to current location, in-app payments for rides, drivers location tracking, Chat with driver, Settings (basic), Rating system of drivers History of rides and payments

Mobile app for driver:
Order acceptance, GPS navigation on route, Counter for mileage and down time, Chat with managers within general system and passengers, Settings (basic), Rating system of clients, Blacklist of clients, History of orders and transactions.

Administrator’s dashboard: Real-time orders feed; Form for manual order creation; Automated distance and cost calculation; VoIP solution for class; Multichannel chat; Blacklist management; Interactive directory for customers and employees, Orders history; Report module (financial, total working hours,individual);

Technologies

Web Platform

Administrator’s dashboard:

Real-time orders feed; Form for manual order creation; Automated distance and cost calculation; VoIP solution for class; Multichannel chat; Blacklist management; Interactive directory for customers and employees, Orders history; Report module (financial, total working hours,individual);

Map

Order exchange system

Map

Dispatch panel

Map

Order creation

Map

Order creation


Mobile app for passenger:

Registration, order planning and submission, instant order to current location, in-app payments for rides, drivers location tracking, Chat with driver, Settings (basic), Rating system of drivers History of rides and payments

Map

Registration

Map

Main screen

Map

Order creation

Map

Driver search

Map

Active order

Map

Ride History

Map

Trip planning

Map

Mein menu

Map

Add favorite place

Map

Favorite places

Map

Blacklisted drivers

Map

Settings


Mobile app for driver:

Order acceptance, GPS navigation on route, Counter for mileage and down time, Chat with managers within general system and passengers, Settings (basic), Rating system of clients, Blacklist of clients, History of orders and transactions.

Map

Accept order

Map

Taximeter

Map

Chat with dispatch manager

Map

Orders history

Map

Payments history

Map

Profile

Map

Blacklist

Map

Rate the client

Map

Home screen

Challenges & Solutions

Challenge #1

Interrupting functioning of GPS tracker

Challenge #2

Desynchronization of customers and drivers counters

Challenge #3

Delay and failure of chat messages

Solution #1

Implementation of internal notifications that maintain continuous activity

Solution #2

Syncretization of clients and drivers counters by means of websockets

Solution #3

Usage of websockets for chat solution

Results

  • + 6 taxi businesses joined the system in Europe
  • ^ increased revenue up to 25%
  • Let’s talk.

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